Got a question about mygigticket.com? Well you’re in the right place

When should I receive my tickets?

We will aim to dispatch your tickets as soon as possible, however we cannot offer a specific date for ticket dispatch. Please allow as much time as possible for your tickets to arrive. There may be the occasional event that does not allow ticket dispatch until very close to the actual date of the event. There can be a number of reasons for delays of this sort. Typically, this is due to the tickets for an event needing to be printed on special stock, where the promoter, event organisers or the venue have insisted that we use stock supplied by them, instead of our own. This can result in delays if we have to wait for this stock to arrive before we can commence dispatching tickets.

What do I do if I haven’t received my tickets three days before the event?

If your tickets have not arrived three days before the show or, if you are travelling, three days before you leave, please contact us. You will need to include your booking code, the full name and address submitted with the booking, and details of the event. We only post tickets to the billing address of a credit card. If the address in your booking does not correspond to that held by your credit card company, we may cancel your tickets.

What if somebody steals my tickets or I lose or damage them?

We regret that we're unable to replace tickets that are stolen or lost once received. This includes General Admission and VIP tickets. This is unfortunate and we would like to express our sympathy should you find yourself in a situation where your tickets have been stolen or misplaced. If your ticket is damaged once received, please arrive at the venue with your damaged ticket and booking code and we will check our records to confirm that the damaged ticket number and booking code correspond with each other. If they correspond then you will gain entry to the event, if they do not correspond then unfortunately you will not gain access if your ticket is badly damaged. If you fail to present both the booking code and damaged ticket then you will not gain entry to the event, both parts must be presented.

Cancellations, refunds and exchanges

We regret that we cannot cancel, exchange, refund or transfer tickets unless the event in question has been either cancelled or rescheduled.
If during your booking, you provided us with a valid email address or phone number, we will automatically attempt to contact you to inform you of the refund or exchange procedures if it is cancelled or rescheduled.

Cancelled Events

For the majority of cancelled events, mygigticket.com will issue a full refund automatically without the customer being required to return the tickets in order to demonstrate proof of purchase. Refunds are normally issued within 28 days of mygigticket.com receiving notification of the cancellation and the customer should see the appropriate credit in their bank account.

Rescheduled Events

If an event is rescheduled and you wish to receive a refund, you must contact us to specifically request this in advance of the new event date - otherwise your tickets will remain valid.
If you wish to receive a refund, you will need to return all tickets in your original booking to us at the address below. Please ensure that all tickets in the booking are returned to us. Failure to do so will cause a delay or prevent a refund being issued. If some members of your party still wish to attend please enclose a note informing us of this and we'll be in touch to rebook these for you.
The address to return tickets to is:

Refunds Department
Mygigticket.com
352 Brandon Street
Motherwell
ML1 1XA
If you did not receive tickets via mail, please contact us with the request including details of your booking.
Your refund request must be received no later than 72 hours before the new event date for a refund to be issued. Unfortunately, we are unable to process any requests received after this time.

Other useful Information

If you did not purchase your ticket from mygigticket.com, but another seller, you will need to go back to them direct for instructions on obtaining your refund.
If you're unsure of who you made your purchase with, the name of the ticket seller should appear on the statement of the card used to make the purchase beside any debited amount.

Payment Methods

You can use any of following cards to pay online:

Visa
Visa Delta
Visa Electron
Switch/Maestro
Mastercard
Solo Cards

Booking Confirmation

You will be issued with a booking code on completion of your booking. This will be displayed on the confirmation screen and sent to you by email if you provided one. Please keep this code safe, as it will come in useful should you need to contact us regarding refunds or damaged tickets etc.
If you didn't receive a booking code and would like to check whether your order was successful, please e-mail us at info@mygigticket.com for assistance. Try and include as much detail as possible; we will require the event name, date and venue you were booking for, along with your name and address details.